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Test-Program Facilitator for Incredible Years Program
Job Code:2018-CSC-042
Location:Childrens Services Council
Department:Program Division
FT/PT Status:Full Time
Job Responsibilities:
Children’s Services Council of Palm Beach County Job Description PROGRAM FACILITATOR FOR INCREDIBLE YEARS FLSA Exempt Reports To Director of Provider Professional Development Job Summary The Program Facilitator carries out operational and logistical functions including coordination, facilitation, technical assistance, and quality assurance in support of implementation of the Incredible Years (IY), an evidence-based program for parents and young children. The Program Facilitator be a member of the Core Project Team and will work closely with the Program Officer assigned to this project throughout the planning process as well as directly coordinating and managing activities to ensure the successful implementation of the Incredible Years program in Palm Beach County. Interdependencies Program Division (all practice areas), Communications, Information Management (IM), other CSC Divisions, consultants/trainers, CSC Providers and other community organizations. Essential Functions Conduct all necessary activities related to full implementation of IY including coordination of trainings, coordination of the Group Leaders/Trainers, obtaining sites for implementation, and planning to progress through the phases to full implementation of the IY initiative within Palm Beach County. Form relationships and engage with others in the community (community partners) to recruit eligible parents and to ensure parent attendance at the IY groups. Collaborate with Provider Professional Development staff to coordinate all activities related to training for Group Leaders/Trainers, coaching by the developer and the certification process. In coordination with the Program Officer and other applicable CSC staff, this position will provide support to the team of Group Leaders/Trainers who will be conducting the parent groups. Duties will include but not be limited to: securing sites, assisting in the preparation of necessary materials and resources for parents, regularly meeting with the team of Group Leaders/Trainers, arranging appropriate child care, gathering and analyzing data, and preparing reports which address progress towards achieving full program implementation. Attend IY trainings to build knowledge and skills in the IY program as well as other trainings such as Touchpoints. Learn about the Science of Implementation and work with others to ensure fidelity to the program model. Monitor and ensure accurate and timely data is being entered into the designated database, run reports and make recommendations for continuous improvement in collaboration with others. Develop, write, and update internal procedures and policies to ensure effective oversight of the IY initiative. Develop and manage IY Memoranda of Agreement in collaboration with General Counsel and applicable CSC staff; monitor compliance with agreements. Contribute to the development of expectations including, but not limited to implementation goals and performance measures and targets. Assist with updates and rationales to the IY implementation plan as needed. Purchase and manage inventory of all necessary materials and supplies for IY Group Leaders and parents. Work with others to ensure a setting conducive to adult learning, promoting parent-child interactions. Arrange for safe and age appropriate activities for any children who may attend with their parents. Assist with the development and tracking of the IY budget. Work with CSC Communications Division and others regarding the promotion and marketing of IY including securing incentives for parents participating in the groups from system providers, partners, and local businesses. Be available to attend the IY parent groups and co-facilitate parent groups when needed (these groups may be on the weekends or evenings) and conduct observations of parent groups to ensure consistency and fidelity. Be aware of other services in the community to ensure appropriate referrals for parents. Assist in planning, development and writing of any future competitive bids for the IY program. Other Performs other duties as required. Leadership Takes personal responsibility to role model behaviors consistent with the CSC Leadership Philosophy, Organizational Values and related behaviors. Fosters an environment that values trust, competence, teamwork, innovation, and mutual respect. Shares the benefit of skills and experience by offering/accepting mentorship and training, taking responsibility for individual self-improvement and empowerment. Provides and seeks clear direction and constructive feedback on delegated tasks. Actively participates in working toward attaining the department or team shared vision. Contributes to establishing a higher performance work culture by sharing constructive feedback with others and/or taking the appropriate steps to escalate issues when warranted. Elicits feedback from others in order to continuously enhance effectiveness. Demonstrates the ability to be flexible and meets performance expectations within a changing environment. Takes the initiative to understand CSC's Early Childhood System of Care and serves as an advocate to providers and others outside of CSC. Identifies how their role and tasks support the sentinel outcomes of the CSC in order to operate effectively within the system. Planning and Execution Demonstrates job knowledge and skills essential to the effective performance of current position responsibilities. Takes initiative for learning new skills, enhancing knowledge and integrating new subject matter into existing performance and operations. Demonstrates the ability to plan, organize and successfully execute projects and work assignments. Demonstrates the ability to manage multiple priorities and manage time effectively to meet established timelines for work completion. Develops and/or participates in strategic planning processes, including monitoring and evaluating goal attainment, and developing milestones to track progress. Demonstrates a high level of work output on a regular basis, produces work efficiently, makes the most effective use of their time, approaches work in an organized manner, determines proper procedures required, completes work within acceptable time frames or delegates work appropriately to meet deadlines. Ability to effectively respond to unscheduled or crisis situations and effectively performs within a changing environment. Proactively identifies and shares obstacles to effective performance and incorporates feedback from team members, supervisor, and others to improve overall performance. Utilizes supervisor, whenever necessary, for support and coaching to maximize potential and achieve higher levels of performance. Takes an active role in personal and professional development, through training (on-the-job and formal) and through incorporating feedback from others into performance. Manages multiple priorities in order to maximize productivity, efficiently and effectively. Customer Relations/Team Orientation As an active team member, proactively identifies barriers to meeting customers needs and makes recommendations for ways to enhance customer service and value. Takes responsibility for assigned tasks and volunteers to help others; works to support and demonstrates a work style that is supportive of a participatory, high performance organization and is conducive to positive results. Interacts with customers in a respectful and courteous manner and collaborates with team and community partners to meet or exceed those needs. Demonstrates professionalism and ethical conduct at all times, refrains from gossip and personal attacks, considers the ideas and opinions of others, and embraces diversity by communicating and relating well with others. Expresses ideas and information accurately and understandably in both oral and written form, uses appropriate grammar, spelling and punctuation, reads and demonstrates understanding of others' written and oral communications. Exchanges information in all directions to foster productive interdependencies and enhanced relationships. Collaborates with team members by offering recommendations, listening for others input, and working together to make the best possible decisions that are consistent with departmental and organizational needs. Demonstrates the ability to effectively facilitate, scribe and actively participate in a team setting. Problem Solving and Initiative Demonstrates ability to clearly isolate and define problem areas, effectively identify and evaluate alternative positive solutions, exercise sound judgment in taking appropriate action based on available information, recognize decisions that have to be deferred until all information and facts are collected, willingly makes necessary decisions related to work areas. Exercises initiative and proactive, creative problem solving. Develops approaches to work and uses other suggestions that improve work flow and optimizes results. Demonstrates the ability to function effectively in a consultative or participative environment. Participates in researching or implementing best practices, and makes recommendations for implementation. KNOWLEDGE, SKILLS, AND ABILITIES Ability to set-up IT equipment for trainings (laptop, overhead projectors, etc.). Ability to handle multiple tasks and objectives in a busy office environment. Knowledge of data collection from primary sources. Ability to maintain databases. Skilled in the use of computers for word processing and other functions. Ability to project a favorable agency image to internal and external customers. Considerable ability to perform effectively within an environment of change. Considerable ability to function effectively as a contributing team member. Considerable ability to establish and maintain effective working relationships with varying levels of staff, Council members and external customers and partners. Ability to develop, execute and monitor project plans. Considerable problem solving ability. Considerable knowledge of and ability to work within a participative or consultative environment. Considerable ability to coach staff and effectively plan, monitor and manage our individual performance. Considerable interpersonal and written communication skills. Considerable time management skills and abilities. Ability to facilitate and contribute to meetings toward stated objectives. Considerable emotional intelligence skills and abilities. Knowledge of team dynamics and stages of team development. Ability to work with diverse staff within a multicultural environment. Ability to recognize and function appropriately in sensitive situations. Knowledge of and ability to resolve conflict in a constructive manner. Ability to prepare and maintain accurate records and reports. Ability to reengineer systems for greater efficiency and effectiveness. WORKING CONDITIONS AND PHYSICAL/MENTAL REQUIREMENTS Duties are primarily performed in a general office environment and the community. Position and duties require: Employee must travel to off-site facilities in visiting agencies throughout the community and participate in off-site meetings. Ability to communicate effectively in writing, using the English language, with or without the use of auxiliary aids or services. Cognitive skills in order to perform essential functions. SOFTWARE/EQUIPMENT PROFILE Commonly used application software includes: Microsoft Office Products (Excel, Outlook, PowerPoint, Project Word) MINIMUM QUALIFICATIONS Bachelor’s degree in social work, early childhood development, human service or related field with (3)three year’s work related experience. Experience in program development, coordination and facilitation of processes and/or projects. Group facilitation experience and the ability to thrive in a continually changing environment. .
Job Qualifications:
MINIMUM QUALIFICATIONS An equivalent combination of education and experience may substitute for the minimum requirements listed. Bachelor’s degree in social work, early childhood development, human service or related field with (3) three year’s work related experience. Experience in program development, coordination and facilitation of processes and/or projects. Group facilitation experience and the ability to thrive in a continually changing environment. To be considered, candidates must submit a cover letter and resume online at http://erecruit.cscpbc.org/Careers/ by 5:00 p.m. May 17, 2013. Children’s Services Council of Palm Beach County, 2300 High Ridge Road, Boynton Beach, FL 33426. Pursuant to Chapter 119, Florida Statutes, employment applications are public records and under the Florida Public Records Act may be releasable upon request. AN EQUAL OPPORTUNITY EMPLOYER